Help & Frequently Asked Questions

Services

Tools and Tricks

Help

Services

Find Property Overview

There are at least 10 ways to search and find properties in PropertyShark.com

* NYC Only

Direct Address Input

When you know the address, just type it into the Find Property tool on the homepage. It's simple and straightforward.

If you have trouble finding a property this way, consider the following: Some addresses have alternate legal addresss which are different than the one used by the owner or tenant. Remember we have almost every property in New York and New Jersey, so try using one of the many other methods, such as the AddressWizard™, map-based search, neighbors search, etc.

Direct BBL Input

Simpler and more direct than direct address input, BBL input takes you straight to the property. We have every BBL in NYC, so if it doesn't work for you, it most likely doesn't exist. Simply click on the BBL tab on the home page and enter the BBL. If you don't know what a BBL is, it stands for borough, block, and lot, the unique identifier for all properties in NYC.

If you have trouble finding a property this way, try entering the same block number and a slightly different lot number, then use the map or neighbors search to help you locate the property you are seeking.

Owner Search

The owner search can be found on the home page by clicking on the Owner tab. Type in any part of a person's or company's name, and you'll receive search results which contain that text.

It is important to use less rather than more. For example, "Trump" will get you more and better results than "Donald Trump," as many of Trump's properties are owned under Trump, LLC and other organizations.

Advanced Search

To search by criteria such as building size, zip code, building class, or other data types, you will find that the Advanced Search can probably meet a lot of your needs. You can find the Advanced Search link on the homepage just underneath the text "Search by."

This is an excellent way to isolate all of the building on a block, find all two-families in a particular zip code, or search for buildings by square footage. Results are limited to 1000 results, so keep your criteria narrow to be effective.

When you do an Advanced Search, you can always save the list by giving it a name. The lists are then retrievable under My Lists in the My Account area.

Map-Based Search

If you have trouble with address or BBL search, the Maps can be a good substitute. Simply click in an area until you've zoomed in on the building you want and then select the link on the right hand side to generate the Property Report.

You'll find the Maps in two places: 1. within the Property Report and 2. under the Maps tab at the top of the screen. The Maps are clickable, scrollable, and zoomable. You can use the maps to quickly find and explore neighborhoods. When you click on a lot, a mini-report will appear on the right, to help you determine whether a property is worth generating a full property report.

AddressWizard™

One of the best ways to troubleshoot an address is to use the AddressWizard™. To access the beta version of this tool, click the Look It Up! button on the homepage before you enter anything into the Find Property boxes, or simply type a city name into the right-most field and leave everything else blank.

You will then be guided through a top-down address finder which shows you all available addresses in the area you are searching. Try it and let us know what you think: support@propertyshark.com

Neighbors Search

If you're having trouble finding an address or wish to search from building to neighboring building, you can use the Neighbors Search tool. This is done by running a Property Report for any property on the street which interests you, then&em;on the left-hand side below "Reports Sections"&em;you will usually see a list of neighbors. You can click on these to pull up the Property Report for the neighboring building.

If you don't see the list, click on the Maps & Neighbors report section on the left-hand side. Note that this function may not work for all buildings. If it does not work, use the map-based search instead.

Radius Search

To find properties which have sold in the last few years, use the Radius Search or Sales Archives tools under the Comparables tab.

Type an address into the Radius Search tool on the Comparables page. You'll get a list of recently sold properties within a radius of the target property. You can then adjust parameters such as building class, distance from target property, and time range.

The results can be used to assist in developing a comparable market valuation for the target, to include in an appraisal report, or simply to find properties. The map above the list can help you to see where the properties in the list are located.

To print a comparables report, select the properties using the check boxes and click on the appropriate printer icon to create a side-by-side report. Experiment with this tool to see how best to use it for your needs.

Sales Archives

To find properties which have sold in the last few years, use the Radius Search or Sales Archives tools under the Comparables tab.

The Sales Archives are organized by neighborhood in Manhattan and zip code in the Bronx, Brooklyn, and Queens. Both are separated into three columns: 1-4 family walkups, Condos, and Everything Else. Simply click on a neighborhood or zip code in the appropriate column to search for sales of that particular property type. Click on a column title to sort by that heading.

Although we have sales information for other areas, it is not included in the sales archives yet. You will need to search by specific properties in other areas to get the sales history.

For Sale / For Lease Lists

To find properties which have been actively listed for sale or for lease, click on the For Sale tab. More information can be found under For Sale / For Lease. For Sale / For Lease is free to all users.

Foreclosures / Lis Pendens List

You'll find distressed properties under our Foreclosures tab. We currently have Brooklyn foreclosures, Bronx foreclosures, Long Island foreclosures, Los Angeles trustee sales, Manhattan foreclosures, Miami foreclosures, Nassau County foreclosures, New Jersey foreclosures, New York foreclosures, New York City foreclosures, Philadelphia foreclosures, Queens foreclosures, San Francisco trustee sales, Seattle trustee sales, Staten Island foreclosures.

Pre-Foreclosures (also called lis pendens or notices of default) are available in select locations. Currently we have new york city lis pendens (Brooklyn lis pendens, Bronx lis pendens, Manhattan lis pendens, Queens lis pendens, Staten Island lis pendens), Los Angeles notices of default, and Nassau County lis pendens. If you are subscribed to any of these services, simply click on the Foreclosure tab to get started. More information can be found under Foreclosures or Lis Pendens.

Property Reports

This section will assist you with the organization and functions within a Property Report. We also assume that you know something about real estate, so if you need to know what a "building class" is or what "FAR" is, please consult with a knowledgeable real estate professional. If you want to learn more abouta specific property or need to confirm a particular data point, please contact the property owner or the appropriate city/county agency.

Report Sections (NYC only)

The Report for NYC properties is divided up into sections such as Overview, Ownership, and Maps & Neighbors. Not all properties will have data in all sections. To isolate a section of the report, click on the appropriate section heading on the left side of the screen. If you look at a lot of reports, you may want to customize your report by selecting Custom Report and scrolling down to the bottom. There, you will see check boxes next to report section labels. Select and de-select to configure your Custom Report, and then click Hop to it!

The data that you find in each section should be pretty obvious. Overview gives you the descriptive overview of the property, Ownership shows you all of the owner data we have, Permits show you the permits, etc. Many sections require that you are logged on in order to view them and some may require subscription access.

Neighbors

Below the Report Sections area on the left, many properties will have a Neighbors area with several properties listed. This allows you to quickly go to the properties next door or across the street from the property you are currently viewing. The Neighbors function does not work for all properties.

Tools

Below the Neighbors and Reports Sections area on the left is a Tools area with four tools: For Sale, Comparables, Printable Format, and Upload a Picture. For Sale allows owners, brokers, and agents to quickly post a For Sale listing for that particular property. The listing will appear under the For Sale tab. Comparables will do an automatic radius search on the property you are currently viewing.

Printable format generates a web page that is printer-friendly. After selecting Printable Format, select File and then Print in your browser. Upload a Picture allows you to add a picture of that specific property to the Property Report. This is particularly useful for enhancing For Sale listings. Be sure that you are viewing the correct property before you Upload a Picture or you will attach it to the wrong property.

Sources and updates

We are often asked for the sources of our data. With few exceptions, all of the data in our Property Reports comes from public sources. Our data is updated as frequently as possible, usually daily, but sometimes weekly, monthly, quarterly, or annually as appropriate.

We've compared our data to competitors and online government sources and have found that we are as good or better in all data categories. If you find an error, feel free to report it to us by email. However, 99.9995% of any errors on our site originate from the agency that is responsible for the data. Changing the data on our site may be overwritten by an update. Please contact the appropriate agency if you wish to see the error corrected permanently.

Foreclosures

This section covers information related to our Foreclosures listing service for New York and New Jersey, as well as special foreclosure features for Brooklyn and Queens. For information about Lis Pendens, see that section below.

Using the selector menu

Once you are subscribed to Foreclosures, select the borough, county or state from the geography menu next to the word Listings at the top of the page. If you wish to view past foreclosures, select the date range you wish to view (default is Current). To change the sort order, use the menu at the far right. You can sort by date of the auction, by the date added, by neighborhood, or by zip code.

New York City Foreclosures

We are based in New York City and scour the City daily for any and all foreclosures. We have compared our results with other online sources and have found that we usually have 50-150% more NYC foreclosures than any other site. We back this up by giving free access to anyone who finds a foreclosure property we missed. See the Accuracy Guarantee under our Foreclosures tab.

We routinely compare our foreclosures listings in NYC with several other sites to ensure we are more comprehensive. If you show us a legitimate website with more active NYC foreclosures listings than ours, we will investigate the discrepancy and give you a YEAR of our service FREE.

We have also gone to great lengths to configure the listings to be 1) printable and 2) contain all of the essential information you need at the auction. In addition, we connect all of our Foreclosures to our Property Reports, so you get the detail behind every listing. Our users don't just dream about buying foreclosures, they actually use our data to go to the auctions and buy properties.

New York State Foreclosures

We also have foreclosure listings for the rest of New York State. At any one time, we have more than 100 listings statewide in places such as Albany, Syracuse, Nassau County, Westchester County, and Putnam County.

New Jersey Foreclosures

At any one time, we have between 200 and 300 foreclosures in New Jersey. These include foreclosures from each and every county in New Jersey.

Auction Results (Brooklyn and Queens)

In addition to Foreclosures and Lis Pendens, we also track properties Sold at the auctions in Brooklyn and Queens. We get this data by actually going to the auctions and recording what happens. This means it's the real thing.

Judgments Filed (Brooklyn only)

We have started an experimental system in Brooklyn of tracking actual Foreclosure Judgments which precede Foreclosure Auctions by anywhere from one month to several years. For the most part, 80-90% of all properties which make it to the Foreclosure Judgment stage continue on to the Foreclosure listing stage, so this is a good way to get a jump on upcoming foreclosures.

Lis Pendens (a.k.a. Pre-Foreclosures)

Commonly referred to as Pre-Foreclosures, Lis Pendens is the very first step in the Foreclosure process. When a property owner fails to make three payments in a row, the lender files a Summons & Complaint which opens a Lis Pendens. Other parties also open Lis Pendens when beginning a foreclosure procedure, such as tax lien holders and government agencies.

Generally, it takes months sometimes years for a Lis Pendens to go to foreclosure. It depends upon whether the case is expedited, standard or complex. Expedited cases can through Judgment and Foreclosure in as little as a few months. Most of the time, it takes at least a year for a property to go from the Lis Pendens stage through the Judgment stage to the Auction stage.

During this time, many investors and real estate professionals find Lis Pendens property owners (defendants) to be excellent leads. The owner is distressed an may not know how to get out of the situation. An experienced hand can help a property owner extricate themselves from a painful credit situation through private or public sale before the property ends upon the auction block.

Many do not contact lawyers or even know that their property is in danger. Others take care of the problem immediately by making the back payments. For this reason, some users like to use the historical Lis Pendens as a source of leads, often waiting as much as six months before contacting the property owner.

Who uses Lis Pendens

Generally, savvy investors and real estate brokers like to use Lis Pendens to generate leads. Many foreclosure investors graduate to Lis Pendens to get better deals than those at auctions. Brokers and agents find distressed property owners to be motivated to sell and therefore less finicky or problematic than other sellers.

Lis Pendens properties are often associated with "no money down" deals, because the unique situation of the property owner creates opportunities for creative deal making. Generally speaking, Lis Pendens requires that you have a good business process for sending out letters or that you are good at making personal contact with people who are in difficult emotional and financial situations, or both.

PropertyShark.com Lis Pendens

At PropertyShark.com we make Lis Pendens available to you within 24 to 48 hours of filing. In addition, we have an historical database of filings going back twenty years. Whether you're looking for current data, six-month data, or researching past liens, we have what you need.

You will find the Lis Pendens under the Foreclosures Tab. If you are a subscriber, simply click on the Lis Pendens link in Foreclosures, select the borough of your interest and the date range (the current month is the default). All Lis Pendens for the last year are available through this interface. Lis Pendens prior to 12 months ago can be found by finding a specific property and looking in the Liens & Judgments section of the Property Report.

Our Lis Pendens service covers all five boroughs of NYC and represents 100% of all Lis Pendens. If you are a subscriber and wish to export a subset of our Lis Pendens file to an Excel file, we can do so on special request. A programming fee applies; please contact us for details.

The origin of Lis Pendens

Norman French for "pending lawsuit," lis pendens is often mistaken for Latin. It is pronounced like [lee-pen-dawn]. However, it's hard to imagine a hardened Bronx foreclosure lawyer walking in to court and saying (in falsetto) "lee-pen-dawn," so you might as well continue to say it incorrectly, if you want to be understood: [liz-pen-denz].

For Sale / For Lease

PropertyShark.com is used by thousands of local investors and developers who are serious about real estate. Brokers, agents, and property owners who place listings on PropertyShark.com can expect serious phone calls and excellent leads. We personally know professionals who've made hundreds of thousands of dollars using the site, and we've even used the For Sale listings to buy property.

There are some important things to understand about placing listings For Sale / For Lease on PropertyShark.com:

  1. You are legally responsible for following the appropriate state laws governing the advertisement of real estate, including identifying yourself and your relationship to the seller properly.
  2. You are not to post text or images relating to anything other than the property listed for sale or lease. As a courtesy, we may contact you to change your ad, but we reserve the right to delete all ads which contain inappropriate text or images without notice.
  3. Good ads sell better than bad ads. Bad spelling, excessive use of exclamation marks (!), ALL CAPS, hyperbole ("you'll never find a deal like this again"), and lack of informative content will yield disappointing results and in some cases will be deleted if the text is inappropriate.
  4. If you see an ad that is factually incorrect or offensive, send an email to support@propertyshark.com.

The For Sale / For Lease area is organized to help interested buyers find the ads they want to see. Users can select the entire list of ads based on age (3 days or 14 days old); they can view also them by geography (borough, county, or state), by category (for lease / for sale), or by listing agent/broker. The Agents list also helps sellers and their agents see which ads are currently active for them.

A common complaint among agents is that non-exclusive agents post ads for properties which are under exclusive contract with another agent. This is a matter which we can not arbitrate; you need to "shoot it out" among yourselves and request that the offending party remove their own ad. If the problem persists, feel free to let us know, but the Department of State is the authority on such matters.

The most important lesson to learn is this: if it's your exclusive, you knew about it first, so put it up on PropertyShark as soon as you get the contract. Once it's up, others cannot poach it from you.

Phone Numbers

First thing you need to know about phone number data is this: no matter who the provider is, the data is imperfect and full of holes the size of small planets. We have data from two primary sources: 1) a major national provider of phone number data and 2) phone numbers collected from public agencies such as the phone numbers connected to building permits. By combining these two sources of phone number data we attempt to give you the best possible coverage for phone numbers of property owners.

If you are expecting that the phone numbers will get you 100% coverage of property owners, then you will be disappointed. Unfortunately, there are no better sources out there. With the increasing rolls of people on the do-not-call lists, the increase in people who rely solely on cell phones and internet phones, as well as the high rate at which Americans move house every year, you'll find that phone number searches are not easy.

Despite this, we use proprietary technology to do smart searches based on combined data using addresses, names, and distance calculations. Although you won't find everyone your looking for you may be surprised at whom you are able to reach.

We were giving a PropertyShark demonstration to a successful commercial broker on Fifth Avenue, when we decided to put our database to the test and look up the building we were standing in. Sure enough, not only did we find the owner's name (not just the name of the LLC he was using to hold the building), but we also found his phone number, and not just any phone number, we found his cell phone number!

We can't promise that you'll have that kind of phone number search success with every property owner.

Comparable Sales

To find properties which have sold in the last few years, use the Radius Search or Sales Archives tools under the Comparables tab.

Radius Search

Type an address into the Radius Search tool on the Comparables page. You'll get a list of recently sold properties within a radius of the target property. You can then adjust parameters such as building class, distance from target property, and time range.

The results can be used to assist in developing a comparable market valuation for the target, to include in an appraisal report, or simply to find properties. The map above the list can help you to see where the properties in the list are located.

To print a comparables report, select the properties using the check boxes and click on the appropriate printer icon to create a side by side report. Experiment with this tool to see how best to use it for your needs. We designed this tool with feedback from appraisers, so you will find that it can be quite versatile.

Sales Archives

To find properties which have sold in the last few years, use the Radius Search or Sales Archives tools under the Comparables tab.

The Sales Archives are organized by neighborhood in Manhattan and zip code in the Bronx, Brooklyn, and Queens. Both are separated into three columns: 1-4 family walk-ups, Condos, and Everything Else. Simply click on a neighborhood or zip code in the appropriate column to search for sales of that particular property type. Click on a column title to sort by that heading.

Although we have sales information for other areas, it is not included in the sales archives yet. You will need to search by specific properties in other areas to get the sales history.

Maps

You'll find the Maps in three places: 1. within the Property Report, 2. on the Comparables Radius Search, and 3. under the Maps tab at the top of the screen. The Maps are clickable, scrollable, and zoomable. You can use the maps to quickly find and explore neighborhoods. When you click on a lot, a mini-report will appear on the right, to help you determine if the property is worth generating a full property report.

To zoom in on the map, click on it or use the zoom indicators on the right or below. To pan the map (move it side-to-side), click on the map and hold the mouse button down as you drag the map sideways, up or down. Let go of the button and the map will be in the new location.

In the Radius Search map, you can select properties from the list on the left to highlight them on the map.

In addition, the lots are color-coded by building class (color) and density (darkness), so that you can orient yourself in a neighborhood. So a row of light red buildings is likely a shopping district, a large, dark blue square is likely a high-rise condo or coop building, and green is obviously a park or similar area.

If you have trouble with address or BBL search, the Maps can be a good substitute. Simply click in an area until you've zoomed in on the building you want and then select the link on the right hand side to generate the Property Report.

Custom Search

PropertyShark.com does custom search. If you have specific criteria that you would like to search by, but cannot use the online website to complete your search, you can contact us to do a custom search for you. We've already helped a number of people save weeks of time by doing a custom search with us.

We can search our database for buildings that meet your criteria. We can search a zip code, a community district, or entire boroughs.

  • zoning classes
  • vacant lots or abandoned buildings
  • existing buildings that can be expanded
  • adjoining developable parcels
  • distressed properties

Whether you are looking for vacant lots, FAR Gap, vacant buildings, conversion and expansion opportunities, or whatever, contact us to help you do the search quickly, so you can skip the research phase and move right into making analysis and deal making. Contact us for details.

Coming Soon...

We're changing and expanding quickly: new geographies, new tools, better formats, improved functionality. We do it best when you communicate with us and tell us what you want. So send us your needs, wants, and ideas to support@propertyshark.com. We listen and respond.

Tools and Tricks

Advanced Search

To search by criteria such as building size, zip code, building class, or other data types, you will find that the Advanced Search can probably meet a lot of your needs. You can find the Advanced Search link on the Home Page just underneath the text "Search by:"

This is an excellent way to isolate all of the buildings on a block, find all two families in a particular zip code, or search for buildings by square footage. Results are limited to 1000 results, so keep your criteria narrow to be effective. When you do an Advanced Search, you can always save the list by giving it a name. The lists are then retrievable under My Lists in the My Account area.

You can use the following data types in the Advanced Search:

  • Building Class
  • Building Square Feet
  • Building Width
  • # of Stories
  • House # range
  • Street Name
  • Zip Code(s)

If you can't find exactly what you want, contact us to help you with a Custom Search.

Radius Search

Type an address into the Radius Search tool on the Comparables page. You'll get a list of recently sold properties within a radius of the target property. You can then adjust parameters such as building class, distance from target property, and time range.

The results can be used to assist in developing a comparable market valuation for the target, to include in an appraisal report, or simply to find properties. The map above the list can help you to see where the properties in the list are located.

To print a comparables report, select the properties using the check boxes and click on the appropriate printer icon to create a side by side report. Experiment with this tool to see how best to use it for your needs. We designed this tool with feedback from appraisers, so you will find that it can be quite versatile.

Weekly Transfers

Every Monday get a report on properties sold in your email inbox. You choose the neighborhoods and property types. Simply go to the Comparables tab, then click on Sign Up! under Weekly Transfers Email to get started.

For example, if you're interested in seeing how brownstones in Harlem are selling and comparing them to sale prices of brownstones in Prospect Heights and Crown Heights, select the appropriate neighborhoods and 1-4 families and Walkups as well as 3+ families, no stores.

Then choose whether you want to receive transfers for which the price is unknown as well as the format of the email you will receive. (Excel spreadsheet attachments come in a .bin format. They will open right up in Excel.) Confirm the Terms of Service for this and then click Save My Preferences

To disable your weekly email or change your preferences, come back to this same page. Note: there are some restrictions for users who are not signed up to our Comparables service.

AddressWizard™

So, you are having trouble finding a certain address? Well Property Shark provides a helpful tool which can locate hard to find addresses.

  1. Make sure you are on our home page located at : http://www.propertyshark.com/mason/
  2. Choose the area that you are interested in from the links provided at the bottom of the screen.
  3. Once you have chosen the location that you are interested in make sure that you have clicked the Address tab in the Find Property section. This is located in the center of your screen.
  4. From here there are two ways that you can start to search for your address. Here is the first way to search for addresses:
    1. You may leave all search fields blank and click on the Look it up! button.
    2. You will now be in the first page of our address wizard. This section will ask you to choose a state, city, town or county.
    3. On this page will be the alphabet. You will choose and click on the first letter of the state, city, town or county that you are interested in.
    4. This will bring you to a list of all the areas that begin that letter.
    5. Go through the list and choose the city, town or county of the address that you are looking for. Click on the city name.
    6. Once you chosen the city you are interested in you will be directed to a page that contains “Find Any Street”.
    7. You will choose the letter that corresponds to the street that is in the address that you are looking up. Click on that letter.
    8. Choose the street name from the list provided. Click on that street.
    9. You will now be given a list of numbers. This can be presented individually, i.e. 1501. Or as a range of numbers, i.e.: 1-50.
    10. Choose either the range or actual number for the address that you are looking for. Click on the number that corresponds with the address that you are looking for.
    11. This will bring you the property report for the address that you have chosen.
  5. Here is another way to search for a hard to find address:
    1. Follow all instructions above but this time enter in the city, town or borough into the far right field of the address look up.
    2. Then click look it up.
    3. You will now follow the same instructions as above when choosing a street and address number.

Here is an example that will demonstrate how to use our AddressWizard™

Let’s look up 41 Hall Place, Yonkers, NY 10705

  1. Make sure that you are on the NY State (Albany to Yonkers) home page.
  2. Leave all address fields blank and click “Look it up!”
  3. In choose the city, town or county by first letter page choose and click on Y.
  4. Yonkers is the second area in the list, click on Yonkers.
  5. Now you choose the street. Choose and click on H.
  6. Hall Pl is the second street on the list. Choose and click on Hall Pl.
  7. Now choose the first property on the list which is 41.
  8. You are now in the property report for 41 Hall Pl., Yonkers, NY.

You may do the same search but enter “Yonkers” into the address field farthest to the right on the NY State Homepage. This will eliminate having to search for the city, town or county.

If you are still having problems locating an address please give us a call. Our friendly customer services representatives are available Monday-Friday 8am-8pm ET (and weekends 9-5 ET) to help with any problems you may have or any answer any question that will help you to use our site to its fullest potential.

Judgments and Auction Results

You will then be guided through a top-down address finder which shows you all available addresses in the area you are searching. Try it and let us know what you think: ashleigh@propertyresearchpartners.com.

Auction Results (Brooklyn and Queens)

In addition to Foreclosures and Lis Pendens, we also track properties Sold at the auctions in Brooklyn and Queens. We get this data by actually going to the auctions and recording what happens. This means it's the real thing. We are currently looking for regular auction goers at auctions in the Bronx, Manhattan and Staten Island to record data for us. If you are interested, contact us.

Judgments Filed (Brooklyn only)

In Brooklyn, we are tracking actual Foreclosure Judgments, which precede Foreclosure Auctions by anywhere from one month to several years. For the most part, 80-90% of all properties that make it to the Foreclosure Judgment stage continue on to the Foreclosure listing stage, so this is a good way to get a jump on upcoming foreclosures.

Help

Pricing & Subscriptions

To see our standard pricing, click on Subscriptions in the upper right-hand corner of almost any page on our website. Pricing is structured to be less expensive when you select more services and more time. The most cost effective subscription therefore is Everything for One Year, which includes twelve months of all current services.

Our pricing is flexible. If you sign up for phone numbers and decide it's not for you, but you want to try foreclosures for the remainder of your subscription. No problem, we can switch one off and turn the other on at no cost to you. The only services this is not true for is Lis Pendens and Photos.

We provide discounted pricing for groups of two or more. The more people you sign up the deeper the discount. Remember each account is for the use of one person, so it's better to sign up that officemate of yours at a discount than to risk getting cut off. Remember! If you pay us, we can then afford to innovate faster, so rest assured it will be put to a good cause: i.e. making the site better for you. Please contact Mark Wacker at (718) 715-1758 or mark@propertyshark.com for more information about group rates.

Pricing for custom services is quoted based on the characteristics of each project. Contact us for a quote.

Payment Options

We accept payment by credit card, check, and money order. To sign up by credit card, you can do so directly through the website. To pay by check or money order, please contact us directly by email or telephone.

It's important to remember that if you originally signed up with PayPal for a recurring subscription and upgrade to a fixed period subscription using your credit card, your PayPal payments are not automatically canceled. Please contact us if you have any concern about this issue. We will credit any double or overpayments to your subscription.

Access Problems

The most common access problems are associated with not being properly logged in. So before you contact us, do the following:

  1. Close all (and we mean all) of your browsers
  2. Restart your browser anew
  3. Go to http://www.propertyshark.com (don't use an old bookmark)
  4. Enter your email address and password
  5. Click Logon

If you still have a problem logging in, then try restarting your computer. To check to see if you are correctly logged in, click on My Account in the upper right-hand corner.

For subscription related problems, go to My Account. There, you can see what you are subscribed to and renew your subscriptions from here. If the status of your subscription in My Account does not match your expectations, contact us by email to investigate the issue.

Canceling

If you want to cancel, then there are two options:

1. If you signed up by PayPal for a monthly recurring subscription, then you can also cancel using PayPal. Just log in to your PayPal account, find your original Subscription Creation line, click on Active, then click on Cancel Subscription, then Confirm the cancellation. If you have trouble canceling your subscription in PayPal, please contact us by email.

2. If you have signed up for a fixed-period subscription like three months or one year, these subscriptions are partially refundable. Your subscription will be reassessed at the rate it would have been if you had signed up for the period of time you used rounded up to the nearest month. For example, if you signed up for three months, but cancel before the end of one month, the subscription fee for one month will be deducted and the remainder refunded to you. Please contact us by email or telephone to arrange this kind of cancellation.

My Account

My Account is a self-service area where you can find out specific information about:

  1. Your subscription status
  2. Your For Sale / For Lease ads
  3. Reports you've viewed recently
  4. Lists you've saved from the Advanced Search
  5. Pictures you've uploaded

Subscription Status

You can see what you are subscribed to and renew your subscriptions from here. If the status of your subscription in My Account does not match your expectations, contact us by email to investigate the issue.

My For Sale / For Lease ads

When you place a listing in For Sale / For Lease, it will also appear here. When the ad expires, it will remain here for some time so that you can reactivate the ad without retyping it. You can also edit your ads from here. If you find that you cannot see all of your ads, please contact us by email so that we can investigate the issue. Note that some ads will automatically disappear if not reactivated and some ads will be deleted if they do not adhere to the posting rules. Deleted ads need to be re-entered; they cannot be retrieved.

We also give you the url of your ads, so that you can post them on other sites such as Craigslist.org. This decreases the amount of time you need to spend rewriting the same details and lets prospects view the property details on PropertyShark so that they can make an informed decision about whether or not to contact you.

My Reports

When you look at a Property Report, it is noted here. That way you can always go back and see what it was you were looking at. This information is visible to all people who share your account access information.

My Lists

When you do an Advanced Search which generates 1000 results, you can always save the list by giving it a name. The lists are then retrievable under My Lists in the My Account area.

My Pictures

When you upload a picture, you can view them, delete them or upload more pictures to the same address in My Pictures. If you accidentally upload a picture to the wrong address, please delete it as a courtesy to all users.

Troubleshooting

In this section, we tell you what to do and where to go when there's a problem.

Bugs and Errors

If you see something that doesn't look right, contact us to let us know. Please give us as much detail as possible. Most importantly, what was it that you did which generated the problem? What did you click on or type just before the error occurred. What may seem obvious to you may not be obvious to us when attempting to duplicate the problem in order to fix it.

Common problems which we cannot fix relate to settings in your browser. If you get the error from one computer or browser and do not get the same error from another computer or browser, there is probably little we can do to help you. In most cases, we recommend that you download the latest version of Firefox from http://www.mozilla.org. This browser takes care of a lot of outstanding problems which still haunt Internet Explorer. We highly recommend it and use it ourselves.

Many problems can be solved by simply restarting your computer.

Access Problems

The most common access problems are associated with not being properly logged in. So before you contact us, do the following:

  1. Close all (and we mean all) of your browsers
  2. Restart your browser anew
  3. Go to http://www.propertyshark.com (don't use an old bookmark)
  4. Enter your email address and password
  5. Click Logon

If you still have a problem logging in, then try restarting your computer. To check to see if you are correctly logged in, click on My Account in the upper right-hand corner.

For subscription related problems, go to My Account. There, you can see what you are subscribed to and renew your subscriptions from here. If the status of your subscription in My Account does not match your expectations, contact us by email to investigate the issue.

For Sale Ad Problems

Please use the My For Sale ads function in My Account to delete or reactivate your ads. If your ad disappears for some strange, unknown reason, repost it. If this seems to be a pattern, let us know which properties they were and the dates you posted them, so we can track the problem.

Missing or Incorrect Information

If you find an error, feel free to report it to us by email. However, 99.9995% of any errors on our site originate from the agency that is responsible for the data. Changing the data on our site may be overwritten by an update. Please contact the appropriate agency if you wish to see the error corrected permanently.

Removing Personal Information

We recognize that publishing public information about real property necessarily involves the publication of information about people. The information provided on this site is protected by the Freedom of Information Act, the corollary state laws, and the First Amendment; however, we oppose the use of the information on this site to invade the privacy of anyone.

As a courtesy, we permit limited suppression of personal information for homeowners with regard to their primary residence; owners of commercial and investment property such as multi-family apartment buildings, office or retail buildings are not included in this policy. If you wish to have your personal information removed from this website, contact us. You will need to provide documented proof that you are the person in question and that you live at the property in question, and we will take steps to remove references to your information on the site. As our site is updated regularly, we cannot promise than any such changes will be permanent.

Phone number data is the responsibility of your telephone service provider or the public agency which provided it. If you wish to have your phone number removed from the site, contact your provider or the appropriate agency to have your phone number de-listed or removed. It may take three to six months for this change to appear on the site.

Free Access and Promotions

We provide free and promotional access to various user groups on a case by case basis. Please contact us, if you think you qualify.

Non-Profits

Non-profit organizations engaged in developing the community via real estate activities qualify for a three-month free trial to all services.. Contact us for details.

Government Agencies

Any government agency qualifies for free access to Reports and Comparables. Contact us for details.

Students and Professors

Students studying in real estate-related fields and their professors qualify for three-month access to Reports and Comparables. In some cases, longer term access may be granted. Contact us for details.

New Data Types/Sources

If anyone points us to a new data type/source which we have overlooked or not considered and which we can acquire at reasonable cost, they receive a free three-months subscription to all core services on the site.

Contact Us

Email: support@propertyshark.com
Phone: (718) 715-1758
Fax: (646) 349-1132

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